Kustomer
PrivateLast Round
Series B
Aug 7, 2025
Est. Valuation
$250M
Total Funding Raised
$263.5M
Momentum
Top 50%
of companies Caplight tracks
Company Overview
Kustomer operates in Enterprise Software and is based in New York City, New York. Its latest recorded funding round was a Series B round in August 2025.
Kustomer is a customer relationship management (CRM) company that offers an AI-native platform for proactive customer service and support, unifying tools for agents and teams to effectively manage customer relationships and resolve issues.
Sector
Enterprise Software
Verticals
Customer Experience, CRM, NLP & Conversational AI, Workflow Automation
Business Model
B2B
Customer Profile
Subscription SaaS, Usage-Based SaaS
AI Layer
Application
Historical Pricing
Historical view of private secondary pricing and transaction trends.
Kustomer Comparables
Compare Kustomer with similar companies based on industry and business-model similarity.
| Company | Similarity | Market Cap |
|---|---|---|
| Gladly | 86% | |
| Dixa | 82% | |
| Decagon | 81% |
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Kustomer Funding Rounds
Historical fundraising activity
| Round | Date | Amount Raised | Valuation | Investors | Sources |
|---|---|---|---|---|---|
| Series B | Aug 7, 2025 | ||||
| Series A | May 23, 2023 | ||||
| M&A | Nov 30, 2020 | ||||
| Series E | Dec 4, 2019 | ||||
| Series D | May 29, 2019 | ||||
Series C | Jan 24, 2019 |
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Key People
Founding team and executive leadership
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Kustomer Investors
Notable investors and investment history
| Investor | Rounds |
|---|---|
| Boldstart Ventures | Series A, Series B, Series C, Seed |
| Plug and Play Tech Center | Series A, Seed |
| Norwest Venture Partners | Series B |
| Canaan Partners | Series B, Series C, Series A |
| BoxGroup | Series A, Seed |
| Battery Ventures | Series E, Series B, Series D, Series A, Series C |
| Social Leverage | Series A, Series B, Series C, Seed |
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Market signals
Structured signals derived from secondary market and firmographic data.
- May 25, 2026
Added Moving Company, a logistics SMB, as a customer.
- May 25, 2026
Added Alex and Ani Inc. in the Retail/Jewelry sector.
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Recent news
Latest coverage and updates
- launchesOct 14, 2026
Kustomer launches Conversation Intelligence and AI QA on Oct 15th '26 to give CX leaders visibility into every customer conversation and support data-driven decisions.
- launchesSep 16, 2026
Kustomer launched Partner Certification Program on Sep 15th '26.
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Kustomer Filings
Explore SEC and related filing metadata, where available.
| Type | Date | Amount Offered | Amount Sold | Filing | Pages | Download |
|---|
Filing documents are not displayed on this public page. Request access to learn about available coverage.
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Frequently Asked Questions
Common questions about Kustomer's valuation, stock price, and market status.
Is Kustomer a public or private company?
Kustomer is a private company.
What is the current stock price of Kustomer?
Kustomer is a private company, so its shares have no public market price. Caplight tracks Kustomer's secondary market activity and provides MarketPrice™ estimates of its share price to Caplight users.
How much is Kustomer worth (valuation)?
Kustomer's valuation is estimated at $250.0M based on funding round data.
Can I buy Kustomer stock?
Kustomer shares may be available on secondary markets subject to transfer restrictions. Caplight facilitates secondary market transactions for accredited investors.
When was Kustomer's last funding round?
Kustomer's most recent funding round was Series B on August 7, 2025.
Who are the main investors in Kustomer?
Key investors in Kustomer include Boldstart Ventures, Norwest Venture Partners, Canaan Partners, Battery Ventures, Social Leverage.
Will Kustomer IPO soon?
No public IPO plans have been announced for Kustomer.
How can I track Kustomer secondary market activity?
Caplight tracks bids, offers, and trades in Kustomer's shares on secondary markets.