Skip to main content
Caplight Logo









Gladly

Gladly

Private
San Francisco, CaliforniaEnterprise Softwarehttps://www.gladly.ai/

Last Round

Early Funding

Sep 26, 2024

Total Funding Raised

$213M

Company Overview

Gladly is a customer service technology company that offers an AI-powered, cloud-based communication platform to enhance customer service delivery by providing agents with a unified view of customer interactions across all channels.

Sector

Enterprise Software

Verticals

Customer Experience, CRM, NLP & Conversational AI, E-commerce, Retail Technology

Business Model

B2B

Customer Profile

Subscription SaaS, Usage-Based SaaS

AI Layer

Application

Keywords

customer service platformcustomer experienceCXagentic commerceAI customer serviceomnichannel supportcustomer support softwarehelp desk softwareAI agentconversational AIenterprise SaaScustomer support automationsupport ticketinge-commerce supportAI chatbot

Historical Pricing

Historical view of private secondary pricing and transaction trends.

Unlock Pricing Charts

Sign up to view complete historical pricing and secondary transactions.

Caplight Momentum Score

Proprietary index based on bid/ask volume and sentiment.

View Momentum History

Track how buyer interest and sentiment changes over time.

Gladly Comparables

Compare Gladly with similar companies based on industry and business-model similarity.

Gladly comparables — related companies by embedding similarity
CompanySimilarityMarket Cap
Kustomer
88%
Dixa
83%
Gorgias
75%

Gladly Funding Rounds

Historical fundraising activity

Data table
RoundDateAmount RaisedValuationInvestorsSources
Early FundingSep 26, 2024
Series EDec 15, 2022
Series DJan 29, 2019
Series CApr 20, 2017
Series AJun 21, 2016

Key People

Founding team and executive leadership

Charlie Besecker

CEO

Executive Team

Gladly Investors

Notable investors and investment history

Gladly investors
InvestorRounds
AXA Venture PartnersEarly Funding
Greylock PartnersSeries D, Series E, Series C, Series A
New Enterprise Associates (NEA)Series E, Series D, Early Funding, Series C, Series A
Future FundSeries D
Glynn CapitalSeries E, Series D
Founders CapitalSeries C
NewView CapitalSeries E

Recent news

Latest coverage and updates

  • has_revenueAug 30, 2026

    Gladly has revenue of $47.7M.

Gladly Filings

Explore SEC and related filing metadata, where available.

Gladly filings preview — column headings only; records require access
TypeDateAmount OfferedAmount SoldFilingPagesDownload

Filing documents are not displayed on this public page. Request access to learn about available coverage.

Request access

Frequently Asked Questions

Common questions about Gladly's valuation, stock price, and market status.

Is Gladly a public or private company?

Gladly is a private company.

What is the current stock price of Gladly?

Gladly is a private company with no public stock price. No recent secondary market data is available.

How much is Gladly worth (valuation)?

Valuation information for Gladly is not publicly available.

Can I buy Gladly stock?

Gladly shares may be available on secondary markets subject to transfer restrictions. Caplight facilitates secondary market transactions for accredited investors. Visit https://www.caplight.com to learn more.

When was Gladly's last funding round?

Gladly's most recent funding round was Early Funding on September 26, 2024.

Who are the main investors in Gladly?

Key investors in Gladly include AXA Venture Partners, Greylock Partners, New Enterprise Associates (NEA), Future Fund, Glynn Capital.

Will Gladly IPO soon?

No public IPO plans have been announced for Gladly.

How can I track Gladly secondary market activity?

Caplight tracks bids, offers, and trades for private companies. Visit https://www.caplight.com to monitor Gladly's secondary market activity and sign up for updates.

Firmographic Details

HeadquartersSan Francisco, California
Employee Range222
Year Founded2014
Last FundingSep 26, 2024

Institutional Data Access

Join leading institutional investors using Caplight to access private market data, discover pricing, and execute secondary block trades.

Requires verified institutional or accredited status.

See something wrong or outdated?