SuccessKPI
PrivateLast Round
Strategic
Jan 13, 2022
Total Funding Raised
$33M
Momentum
Top 25%
of companies Caplight tracks
Company Overview
SuccessKPI is a software-as-a-service (SaaS) company that provides a cloud-native, AI-powered insight and action platform for enterprise contact centers. The platform unifies customer data from all touchpoints and uses business intelligence, speech and text analytics, real-time agent assistance, and automated quality monitoring to enhance customer experience and agent performance. The company serves large enterprises in sectors such as government, finance, and healthcare across the United States, Europe, and Latin America. Founded in 2015, SuccessKPI received a $33 million investment from Banneker Partners in 2022.
Sector
AI, Data & Cloud Infrastructure
Verticals
NLP & Conversational AI, Customer Experience, Business Intelligence, Quality Management, Workflow Automation
Business Model
B2B
Customer Profile
Subscription SaaS, Government Contracts, Services & Consulting, Usage-Based SaaS
AI Layer
Application
Keywords
Historical Pricing
Historical view of private secondary pricing and transaction trends.
SuccessKPI Comparables
Compare SuccessKPI with similar companies based on industry and business-model similarity.
| Company | Similarity | Market Cap |
|---|---|---|
| Level AI | 86% | |
| AmplifAI | 84% | |
| Observe.AI | 82% |
SuccessKPI Funding Rounds
Historical fundraising activity
| Round | Date | Amount Raised | Valuation | Investors | Sources |
|---|---|---|---|---|---|
| Strategic | Jan 13, 2022 |
SuccessKPI Investors
Notable investors and investment history
| Investor | Rounds |
|---|---|
| Banneker Partners | Strategic |
Market signals
Structured signals derived from secondary market and firmographic data.
- Jul 25, 2026
Monthly visitors grew 154% MoM, reaching 13.3K.
- Apr 16, 2026
Added Celink, a financial services company, as a customer.
Recent news
Latest coverage and updates
- launchesSep 4, 2026
SuccessKPI, Inc. launched three AI capabilities targeted at contact center quality management on Sep 4th '26.
- launchesSep 4, 2026
SuccessKPI, Inc. launched 3 AI releases on Sep 4th '26.
- recognized_asJul 16, 2026
SuccessKPI, Inc. recognized as top provider at Industry Leader Awards.
- receives_awardJul 16, 2026
SuccessKPI, Inc. receives award Global Customer Value Award.
- integrates_withJul 15, 2026
SuccessKPI, Inc. integrated with Cisco Systems on Jul 15th '26.
SuccessKPI Filings
Explore SEC and related filing metadata, where available.
| Type | Date | Amount Offered | Amount Sold | Filing | Pages | Download |
|---|
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