Help Scout
PrivateLast Round
Series B
Jan 20, 2021
Total Funding Raised
$21.82M
Momentum
Top 25%
of companies Caplight tracks
Company Overview
Help Scout operates in Enterprise Software and is based in Boston, Massachusetts. Its latest recorded funding round was a Series B round in January 2021.
Help Scout is a software company that provides a web-based customer support platform featuring a shared inbox, knowledge base, and AI-driven automation tools for businesses.
Sector
Enterprise Software
Verticals
Customer Experience, Enterprise Communication, Workflow Automation
Business Model
B2B
Customer Profile
Subscription SaaS, Usage-Based SaaS, Freemium
AI Layer
Application
Historical Pricing
Historical view of private secondary pricing and transaction trends.
Help Scout Comparables
Compare Help Scout with similar companies based on industry and business-model similarity.
| Company | Similarity | Market Cap |
|---|---|---|
| Hiver | 90% | |
| HappyFox | 84% | |
| Trengo | 84% |
For institutional investors. Book with your work email.
Help Scout Funding Rounds
Historical fundraising activity
| Round | Date | Amount Raised | Valuation | Investors | Sources |
|---|---|---|---|---|---|
| Series B | Jan 20, 2021 | ||||
| Series A | Mar 18, 2015 | ||||
| Seed | Oct 6, 2011 | ||||
| Accelerator | Jun 15, 2011 |
For institutional investors. Book with your work email.
Key People
Founding team and executive leadership
For institutional investors. Book with your work email.
Help Scout Investors
Notable investors and investment history
| Investor | Rounds |
|---|---|
| Foundry | Series A |
| Techstars | Accelerator, Seed |
| Lead Edge Capital | Series B |
| Zelkova Ventures | Seed |
| Bantam Group | Seed |
| Foundry Group | Series A |
| Converge | Series A, Series B |
Market signals
Structured signals derived from secondary market and firmographic data.
- Jun 30, 2026
Added Shiprazor Limited, a startup, as a customer.
- Apr 1, 2026
Platform now used by over 10,000 companies.
For institutional investors. Book with your work email.
Help Scout Filings
Explore SEC and related filing metadata, where available.
| Type | Date | Amount Offered | Amount Sold | Filing | Pages | Download |
|---|
Filing documents are not displayed on this public page. Request access to learn about available coverage.
Book a demoFor institutional investors. Book with your work email.
Frequently Asked Questions
Common questions about Help Scout's valuation, stock price, and market status.
Is Help Scout a public or private company?
Help Scout is a private company.
What is the current stock price of Help Scout?
Help Scout is a private company, so its shares have no public market price. Caplight tracks Help Scout's secondary market activity and provides MarketPrice™ estimates of its share price to Caplight users.
How much is Help Scout worth (valuation)?
Valuation information for Help Scout is not publicly available.
Can I buy Help Scout stock?
Help Scout shares may be available on secondary markets subject to transfer restrictions. Caplight facilitates secondary market transactions for accredited investors.
When was Help Scout's last funding round?
Help Scout's most recent funding round was Series B on January 20, 2021.
Who are the main investors in Help Scout?
Key investors in Help Scout include Foundry, Lead Edge Capital, Foundry Group.
Will Help Scout IPO soon?
No public IPO plans have been announced for Help Scout.
How can I track Help Scout secondary market activity?
Caplight tracks bids, offers, and trades in Help Scout's shares on secondary markets.